Frequently Asked Questions

How much does a one week rental cost?

Please see our rate page for prices, but here are some examples:

1 week from Gadsden, Alabama to Gatlinburg would cost about $1200 for rental and mileage.

1 week rental from Gadsden, Alabama  to Disney World in Florida would cost about $1350 to$1400 for rental and mileage.

What is the cost of mileage?

You will receive 100 free miles per day of rental.  All miles over that will be charged at the rate of $.35 per mile.

What deposits are required?

Upon confirmation, a $300 reservation down payment is charged to your credit card. This deposit will be applied toward your rental charges. A minimum damage deposit of $500 and estimated rental charges are payable at departure by credit card. Personal checks are accepted for reservation deposits only.  For certain rental applications, damage deposits may be increased at our discretion. Credit card deposits are processed at departure.  Upon return, all extra charges, if any, are balanced against the damage deposit and a credit issued to cover the refund.

Notice: Estimated rental charge prepayment may be required in full in advance for special rental events, such as music festivals, auto race events, and gatherings in remote areas, at our sole discretion.

Is there a charge for the generator?

Two hours per day usage is included.  There is a charge of $2.00 per hour for extra hours.

Are your motorhomes for sale?

Yes, in many cases.  100% of your rental fee can be applied to the purchase price.

What kind of gas mileage will we get?

Mileage depends on how fast you drive, how much weight you are carrying, how much you use the generator, and other driving conditions. Generally, you will get between 10 and 12 miles per gallon.

Do I need a special driver's license to drive a motorhome?

All you need is to be 25 years of age or older and possess a valid driver's license. No special endorsement is needed.

When can I pick up the motorhome?

The normal pick up time is between 1 and 4 p.m. and the normal return time is between 9 and 11 a.m.

What kind of motorhomes do you rent?

We currently are renting Sunseeker 2900's made by Forest River, but sometimes other comparable units will be available.

Is it difficult to drive a motorhome?

Motorhomes, handle much like a car, especially the "C" class which has a van chassis.

Are motorhomes difficult to hook up?

No. At departure you will be given a 30-60 minute familiarization tour and learn how to hook it up and operate all systems.

Besides the rental cost are there any other charges I will incur?

There is tax on the rental charges .  You will also be asked to pay fuel and cleaning/dumping deposits at the time of pick-up.

Does the motorhome come with a TV, VCR or stereo?

There is an AM/FM radio with a cd player in the dash. There is also a 19” TV.

Are there rollout awnings on the motorhome?

Some motorhomes come with an awning attached, but their use is prohibited by our insurance company.  Almost 50% of insurance claims are associated with awning damage.

Are pets allowed in the motorhomes?

Pets are welcomed as long as customer agrees to clean up after their pet and return unit in same condition as received, or be subject to a cleaning fee up to $250.

Is there a limit to how many people can ride in the motorhome?

By law you are limited by the number of seat belts in a unit.  Usually our units accommodate 7 people, including driver.

·        Never exceed the maximum capacity as posted in the actual vehicle you will be using. Maximum capacity includes the vehicle, all fluids, all occupants and their gear.

·        All passengers should use the provided seatbelts. The total number of seatbelts will vary according the vehicle and according to the floor plan of the actual vehicle you are using.

·        Child safety seats should be used where applicable. the installation and use of these seats should follow the recommendation of the child seat manufacturer.

·        Overhead areas designed only for sleeping should not be occupied while the vehicle is in motion.

·        The vehicle should be properly secured prior to travel. This includes locking the doors and dead-bolting them where applicable. Stow the entry step and secure the outside compartments.

·        We ask that you use good judgment and prudence in your decisions

Where are you located?

We are located in Hokes Bluff, Alabama, just outside of Gadsden.  Call for directions

Are there facilities close to the rental center where we can purchase supplies, propane and dispose of holding tank contents?

The staff at the rental center will be glad to direct you to the closest shopping center, fueling facilities and waste treatment center.

Can I park my car at your rental center while we travel?

Parking is very limited. Call in advance to see if we can accommodate you. If you are allowed to park, it is at your risk entirely 

Are we allowed to travel into Mexico?

We do not allow travel to Mexico.

How do I pay for the rental?

We require that all payment be done with a major credit card. We accept Visa, MasterCard, and Discover. This payment policy is very strict and there are no exceptions.

Can I tow my car or boat behind the motorhome?

We do not allow towing with our motorhomes.

How much does it cost to stay in campgrounds?

Campground rates vary based on time of year and what facilities they offer. Generally you can expect to pay between $10 and $50 per night. We recommend Passport America for discount camping.  You can camp for 50% off of regular prices for a membership fee of $39 per year.  A brochure has been included for your convenience.  Allow 4-6 weeks for processing.

What kind of facilities might a campground offer?

A partial list of commonly found facilities would include: electric, water, sewer hook-ups, washer, dryer, swimming pool, playground, BBQ pits, on-site convenience store.

Is it possible to travel in the winter in the colder areas of the U.S.?

Yes, however, our motorhomes are "winterized" from approximately November to early February.   This means we have drained the water and holding tanks, and filled them with anti-freeze. This will prevent the tanks and pipes from freezing and bursting. If you choose to have your rental motorhome "de-winterized" (so that you can use your sink, shower, and toilet) it will cost $70. You will need to exercise extreme care while traveling in a "de-winterized" motorhome during frigid weather. You will need to run the heater at all times to protect the tanks and pipes from freeze damage, or in extreme cases you would need to put anti-freeze in the water and holding tanks (by doing so, you could only use the toilet). If the pipes or tanks were damaged from freezing, it is considered negligent damage and you would have to pay a $5000 deductible for the repairs. If you have any more questions on the rental policies during winter, please contact us directly and we will discuss it with you.

Are there any places we cannot take the motorhome?

Yes. Travel in Death Valley and other desert areas are not allowed during the hot months. Also vehicles are not allowed on logging or other non-public roads such as the Apache Trail in Arizona.

What if I return the vehicle before the date it is due?

No refunds will be made for early returns or late pick ups.

What if I am late in returning the vehicle?

The vehicle is overdue after 11:00 AM on the date of return. A fee of $25 per hour will be charged for each hour you are late. Please notify us if you will be late in returning. Remember that another family is waiting for you to return so they may start their vacation.  In many cases, we will only have a few hours to prepare your unit for the next rental.

What if the previous renter is late in returning the unit?

Each situation will be different depending on how late the unit is, and in what condition that it is returned.  We will do everything in our power to get you on your way as soon as possible.

Do you have baby car seats and cribs available?

No. Please plan to bring your own car seats.

Is it safe to drink the water from the motorhome tank?

Many people do, however, we do not recommend this. It is difficult to know if the water is potable when you fill the tank at a variety of locations. We recommend you use bottled water for drinking and cooking. The water from the tank is fine for washing and bathing.

What if I am involved in an accident?

You must notify us within 24 hours of an accident and make a full report in writing as well as file a police report.

What if the motorhome breaks down?

The first thing that you should do is call us.  Our motorhomes are covered by a warranty from the chassis manufacturer and from the coach manufacturer.  Generally  you will be directed to the nearest Chevrolet or Ford dealer for an engine or transmission problem.  For RV systems you will need to go to a RV repair facility.  For minor items that cost less than $50, just pick it up and save the receipt and you will be reimbursed.  For items over $50 call us for an OK.

What if I have a flat tire?

You should call a professional to repair the tire for you.  You will be responsible for any charges because we cannot control how or where you drive the motorhome or what you may run over on your trip.  If you drive on a flat tire and damage it, you will be charged for a new tire.

Is there a ladder so we can get on the roof to watch the race?

We do not have ladders on the RV for safety reasons and to prevent damage to the motorhome.

Are there levelers provided?

Yes.

Can you deliver the motorhome?

Yes in many cases.  Call us for a quote.

What if I have to cancel my reservation?

You will receive a full refund if you cancel at least 30 days before your departure date.  This will allow us time to rent your unit to someone else.  Within 30 days there will be no refund.

Do you allow smoking in the motorhome?

All of our units are non-smoking.  There will be a $250 clean up fee for any units returned that have been smoked in.  This will cover the steam cleaning of carpets and upholstery.  We want to keep our units new looking and new smelling for everyone.

Revised  06-20-2007